, physical environment, and service quality) and outcome variables (disconfirmation, customer satisfaction, and loyalty). A …

The customer loyalty management concept is receiving more and more companies focus and in today’s economic recession …, customer retention and increasing their loyalty is a key operational decision. The focus is turned from the need for a search … company has no strategy how to strengthen customer loyalty and has never been developing relationships with existing customers …

level. The service provider used proved to be an important driver of loyalty, but overall satisfaction with the cellphone …

marketing and leisure/tourism literature.Based on the Investment Model and other marketing and leisure/tourism studieson loyalty …The purpose of this study was to gain an understanding of the structure andantecedents of cruise passengers' loyalty …. Specifically, the study examined thedimensionality of the loyalty construct. Moreover, the study investigated the utility …

Global Sustainable Tourism Criteria. Findings reveal that while hotel green efforts impact key marketing outcomes such as …

model integrates key sequential concepts such as brand knowledge, brand trust, and brand loyalty. Destination brand … concept of brand trust is defined in the context of risk and expectations. Brand loyalty is operationalized as behavioral … general branding and marketing, psychology, sociology, and consmer behavior, as well as tourism. Both theorectical and …

customers’ loyalty, factors priority and the difference of these variables in the public and private banks in the province of … factors and customers’ loyalty, and the Two-sample T-Test to study the differences among the variables in the two types of … relationship marketing factors and customers’ loyalty. Commitment, trust, communication and conflict handling factors hold the …

customers’ loyalty, factors priority and the difference of these variables in the public and private banks in the province of … factors and customers’ loyalty, and the Two-sample T-Test to study the differences among the variables in the two types of … relationship marketing factors and customers’ loyalty. Commitment, trust, communication and conflict handling factors hold the …