Las dificultades en el acceso a los servicios bancarios por parte de determinados grupos de población, especialmente aquellos residentes en zonas rurales y/o de edad avanzada, suponen una fuente de vulnerabilidad ante el riesgo de exclusión financiera de dichos colectivos. Este trabajo ofrece...

Purpose – The purpose of this paper is to identify key questions that should be addressed to enable the Financial Action Task Force (FATF) to provide guidance regarding the alignment of anti-money laundering, combating of financing of terror and financial inclusion objectives....

Looking into Mexico’s situation regarding financial inclusion, we find there is a lot to do. Financial inclusion should be a more inclusive and important concept and turn into a global agenda. Therefore, financial inclusion is defined as the access and use of financial services under an...

Artículo de revista ; The article highlights how the distribution of the cash infrastructure affects cash users in Spain. The more cash infrastructures are scaled down and/or concentrated, the wider the gap becomes between those who have difficulty accessing cash and those who have easy access...

This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four...

In a world of intense competition, Six Sigma is considered to be an important management philosophy, supporting organisations in their efforts to obtain satisfied customers. As financial service organisations have been slow to adopt Six Sigma, issues concerning its implementation are of major...

This paper presents an empirically validated conceptual model of Business Process Management(BPM) to enable the pursuit of BPM theory. Phase One of the research focussed on the development of an initial model of BPM, derived from a synthesis of current literature. Thismodel consists of five key...

This study examines performance measurement in on-line securities companies in the Australian marketplace. Marketing managers of seven on-line stock brokerage companies in Australian capital cities were interviewed and their on-line strategies and approaches were systematically reviewed and...

The financial services industry is "special" in a variety of ways, including the fiduciary nature of the business, its role at the center of the payments and capital allocation process with all its static and dynamic implications for economic performance, and the systemic nature of problems that...