The emergence of Enterprise Resource Planning systems and Business Process Management have led to improvements in the design, implementation, and overall management of business processes. However, the typical focus of these initiatives has been on internal business operations, assuming a defined...

The emergence of Enterprise Resource Planning systems and Business Process Management have led to improvements in the design, implementation, and overall management of business processes. However, the typical focus of these initiatives has been on internal business operations, assuming a defined...

Most studies in organizational commitment have been conducted in western cultures using the three-component model of Meyer and Allen (1991). Knowledge sharing has been identified as a key enabler in gaining competitiveness. It is especially important in the ICT industry where employees share...