Traditional (or commercial) CRM is a well-defined domain but there is currently no generally accepted definition of what constitutes CRM in the not for profit (NfP) sector. Not for profit organisations are organisations which exist for a social purpose, are independent of the State, and which...

We consider misconceptions about the functioning of the economy as one possible explanation for the emergence of crises in democracies. Furthermore, we study a political process which may lead to successful reform. First of all, we show that voters can make inefficient decisions concerning...

This paper offers an explanation for variations in the effectiveness of trade unions to obtain legislative and policy concessions in peak-level tripartite negotiations in post-communist East Central Europe. I examine the usefulness of some standard interpretations for such variations, namely...

Die Dissertation beschäftigt sich mit dem Zusammenspiel von Arbeits- und Produktmärkten auf denen Marktmacht besteht. Sie setzt sich aus einem Literaturüberblick über das Themengebiet der Unionized Oligopolies und drei Modellen zusammen. Diese befassen sich mit dem Einfluss von...