The purpose of this case study was to analyze and compare the total quality management (TQM) practices of three luxury … hotels. Leadership, guest and market focus, and information and analysis emerged as the three most significant TQM factors …-designed or complex as in many other quality-conscious companies. Strategic planning emerged as one of the most difficult factors …

This paper deals with quality management using ISO 9001 certificate and other similar certificates and with Costs of … Quality. Numerous studies claim that quality management increases a company’s performance, mainly measured by operational … Quality, however, are of little interest to companies. Better financial performance in companies which aim at quality …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

the intrinsic attributes of the commodity. It is argued that homogeneous management activities will increase the quality …Produce quality is one of the features of any commodity that everyone has an opinion about, but quality is a complex … concept. In one hand, quality is the consumer perception about a certain commodity an as well it is a relationship between all …

phenomena in some domain. High-quality conceptual-modeling work is important because it facilitates early detection and …

out how the company manages quality of services. Opinion on the quality of service management has been investigated in a … services, to define service quality and management aspects, to analyze the concept and characteristics of insurance services …, based on the employee's view to identify and evaluate „Lietuvos draudimas“ quality of service management means, based on …

Ernährungsbranche anregen. Anhand der Elemente des Konzeptes des Total Quality Management werden etablierte Qualitätssysteme auf Stärken … initiate a transfer of quality management knowledge and methods from production industry to food industry to improve quality … management systems in this sector. With the elements of the concept of Total Quality Management strengths and weaknesses of …

-business, information business, knowledge management, e-learning and quality management, information technology and computer science …The work's main purpose is the development of a quality-centered description model for usage scenarios in E …-based scenarios). Beside the quality-oriented approach, the central idea is the development of an integrated model for description and …

and improve the accuracy of future empirical quality management studies. The study makes specific recommendations for such …Purpose – To empirically investigate the relationships among critical TQM factors and business results ….Design/methodology/approach – Twenty-three hypotheses regarding the relationships among TQM factors and business results have been developed through …

) 9000 certification (as specified by the original standards of the early 1990s) on quality management efforts of …-level total qualitymanagement (TQM) implementation elements and five TQM outcome measures using MANCOVA procedure. Analyses … resulted in distinct sets of firms reflecting the impact of the ISO-JIT orientation on its TQM implementation and TQM outcomes …