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Auf der Suche nach operativer Exzellenz im Krankenhaus: Logistik als Rationalisierungsinstrument und strategischer Wettbewerbsfaktor in einem dynamischen Marktumfeld
Walther, Markus - 2005
-häusern erschleißen lassen. Konkret soll das „Versprechen“ des betriebswirtschaftlichen Feldes der Logistik für die Lösung der Kosten- und … Ineffizienzen dargestellt und Handlungsempfehlungen abgeleitet. Die Einordnung der Logistik in einen breiteren branchenstrukturellen … will be derived.On a more theoretical level the role of logistics management will be described in a broader research …
Persistent link: https://www.econbiz.de/10009451142
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Managing the Performance of Consulting Engineers within a Multi-Project Environment in South Africa
Theron, Erik - 2011
The performance of consulting engineers in large South African firms who work on more than one project simultaneously – each project with its own project team, different client, and scope of work, quality, budget and time constrains – is driven by their motivation in the work place. An...
Persistent link: https://www.econbiz.de/10009447755
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Emotional dissonance and customer service: an exploratory study
Julian, Craig C - 2008
In this paper, the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance, its antecedents and outcomes are introduced together with the knowledge gap in the literature. The conceptual framework of emotional...
Persistent link: https://www.econbiz.de/10009475222
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The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions
Phillips, Brendan; Tan, Thomas Tsu-Wee; Julian, Craig C - 2006
Purpose: The research objective of this paper is to study the broad context of emotional labor and dissonance and its importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job performance and job satisfaction amongst high contact...
Persistent link: https://www.econbiz.de/10009475225
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The effect of business advisers on the performance of SMEs
Berry, Anthony J.; Sweeting, Robert; Goto, Jitsuo - 2006
Full-text of this article is not available in this e-prints service. This article was originally published in Journal of Small Business and Enterprise Development, published by and copyright Emerald Publishing Group Limited.
Persistent link: https://www.econbiz.de/10009455049
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The business values scorecard within BAE Systems: the evolution of a performance measurement system
Jazayeri, Mostafa; Scapens, Robert W. - 2007
Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in The British Accounting Review, published by and copyright Academic Press.
Persistent link: https://www.econbiz.de/10009455071
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Building high performance employment relationships in small firms
Atkinson, Carol - 2007
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Employee Relations, published by and copyright Emerald.
Persistent link: https://www.econbiz.de/10009455122
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Training commitment and performance in manufacturing SMEs: incidence, intensity and approaches
Jayawarna, Dilani; Macpherson, Allan; Wilson, Alison - 2007
Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Journal of Small Business and Enterprise Development, published by and copyright Emerald.
Persistent link: https://www.econbiz.de/10009455141
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Linking strategic objectives and operational performance: an action research-based exploration
Sneyd, Keith; Rowley, Jennifer - 2004
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Measuring Business Excellence, published by and copyright Emerald Group Publishing Ltd.
Persistent link: https://www.econbiz.de/10009455167