Assessment of the role of the individual service worker in encouraging customer organizational citizenship behaviors (customer OCBs) is the primary focus of this paper. The researchers investigate this topic empirically across three service contexts. Customer OCBs are voluntary, outside of the...

Although the initial allocation of pollution permits is neutral in terms of efficiency, itdoes have a significant impact on distributive equity. In this paper, we examine the twomain categories of permit allocation rules, the distributive and the reductive, for controllingphosphorus pollution in...

The relatively recent entry of multinational corporations (MNCs) into low-income markets, particularly in developing countries, affords the opportunity for the more inclusive capitalism envisioned by globalists. Alternatively, an expansion of MNC marketing in less developed economies might...

In den letzten Jahren hat sich in Deutschland die gesellschaftspolitische Diskussion ?ber die Finanzierbarkeit der Sozialversicherungssysteme zunehmend versch?rft. Der Autor stellte sich in Hinblick auf die Finanzierungsprobleme f?r die gesetzliche Krankenversicherung (GKV) daher die...

This study evaluates the adoption of Open Source Software (OSS) by IT Small to Medium-sized Enterprises (SMEs) in the UK. The growing popularity and acceptance of OSS continues to draw much attention in research and practice. However, researchers and IT practitioners within the UK SME sector...

Lean manufacturing has been widely adopted by many production companies. Apart from the operational difficulty associated with conversion from a traditional, functional based operation, adoption of Lean manufacturing involves significant organizational transformations. It requires formation of...

Abstract The examination of the behavioural responses of the reciprocal first name exchange as a policy in firms in Nigeria was the main objective of this research. It was also the intent of this empirical work to highlight the challenges and issues of the transferability and applicability of...

This paper is reviews accident causation, prevention and occupational health and safety (OHS) management as an opportunity for improving organisational performance. A theoretical framework based on a periodization scheme is introduced first. This is then used to examine theoretical and practical...