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Investigating consumer-brand relationships
Birk, Matthias Maximilian - 2010
ziehen. Artikel 2 untersucht den Zusammenhang von Kundenzufriedenheit und Loyalität. Artikel 3 analysiert …
Persistent link: https://www.econbiz.de/10009467259
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Business to Business Marketing: Service Recovery and Customer Satisfaction Issues with Ocean Shipping Lines
Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash - 2000
The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...
Persistent link: https://www.econbiz.de/10009484489
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Self-service technology and the moderating effects of consumer characteristics
Beatson, Amanda T. - 2010
The incidence of self-service technology, where the consumer delivers the service themselves using technology, is increasing in the service encounter. One area that is under-explored is the potential impact of self-service technology on consumer satisfaction and affective commitment....
Persistent link: https://www.econbiz.de/10009483516
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Workaholic, or Just Hard Worker?
Douglas, Evan J.; Morris, Robyn J. - 2006
to work ‘excessively’. The paper advances our understanding of work motivation and workaholic behavior and presents a …
Persistent link: https://www.econbiz.de/10009437530
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Employee work motivation and discretionary work effort
Morris, Robyn Joy - 2009
effort, I used a public sector context in which there has been limited systematic empirical research into work motivation … sector work motivation by revealing what work behaviours public sector employees perceive as discretionary and what work …
Persistent link: https://www.econbiz.de/10009438185
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What Does It Take To Motivate Better Performance and Productivity in the Federal Workplace? Ask the Employees.
Frank, Sue Ann - 2011
through human capital investment. I conduct an extensive review of work motivation theories and synthesize findings from … ways that public managers can achieve better performance and greater productivity through increased work motivation. …
Persistent link: https://www.econbiz.de/10009463402
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THE EFFECT OF WORK MOTIVATION TOWARD A PERFORMANCE OF SOLDIERS IN IMPLEMENTING OPERATION READINESS
Sukmana, Ari -; -, Sudardi -; Adi, Sunarno - - 2020
The research carried out aims to determine whether there is an influence of work motivation on the performance of …, as well as literature studies. The results of the study indicate that there is a significant influence of work motivation … of 0.661 indicates that work motivation partially significantly influences the performance of soldiers by 66.1%. …
Persistent link: https://www.econbiz.de/10012158663
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Einfluss der Entgeltgestaltung auf die Mitarbeitermotivation
Flechl, Peter Michael - 2011
In dieser Diplomarbeit werden Interdependenzen zwischen der Entgeltgestaltung, der Mitarbeitermotivation und dem Unternehmenserfolg untersucht.Dabei werden unterschiedliche Möglichkeiten der Entgeltgestaltung vorgestellt und Chancen bzw. Risiken variabler Vergütungssysteme sowohl aus...
Persistent link: https://www.econbiz.de/10009434178
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Effective Financial Incentive Mechanisms: An Australian Study
Rose, Timothy; Manley, Karen - 2007
The use of financial incentives in construction projects has been seen as a way to improve short term motivation … effectiveness. The aim of this research paper is to identify the motivation drivers that influenced the effectiveness of financial …
Persistent link: https://www.econbiz.de/10009437563