We test the effect of entry on the tariff choices of incumbent cellularfirms. We relate the change in the breadth of calling plans between1996, when incumbents enjoyed a duopoly market, and 1998, whenincumbents faced increased competition from personal communicationsservices (PCS) firms. Entry...

Many firms have introduced Internet-based customer self-service applications such as online payments or brokerage services. Despite high initial sign-up rates, not all customers actually shift their dealings online. We investigate whether the multistage nature of the adoption process (an...