It has become generally accepted that to maximise patronage, transit must take people to where they want to go in a timely and convenient fashion. The benchmark in this case may be the most attractive available alternative mode, such as the private car with its door-to-door high level of...

Place branding has become a major focus of operations for destination marketing organisations (DMO) striving for differentiation in cluttered markets. The topic of destination branding has only received attention in the tourism literature since the late 1990s, and there has been relatively...

There is a widespread recognition to the need of better manage municipal property in most cities in the world. Structural problems across regional, state, and territorial governments that have legal powers to own and maintain real property are similar, regardless of the level of development of...

The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to medium sized companies in Australia and Thailand. We...

This paper presents results of a pilot study completed as part of the BestLog (Best Practices in Logistics) project. BestLog (www.bestlog.org) is a research project initiated by the European Commission (EC) and financed from the 6th Framework Programme. One of the project goals is to identify...

This research attempts to model performance measurement for the firms listed on Indonesia Stock Exchange (IDX) using the stochastic frontier approach. There are 121 firms analyzed over the period of 2000-05 with 726 pooled observations. We also test whether firm’s age, size, market share,...

In this paper we analyze a dynamic agency problem where contracting parties do not know the agent's future productivity at the beginning of the relationship. We consider a two-period model where both the agent and the principal observe the agent's second-period productivity at the end of the...

The objective of our study was to evaluate the efficiency of public, private for-profit, and private non-profit hospitals in Germany. First, bootstrapped data envelopment analysis (DEA) was used to evaluate the efficiency of a panel (n = 1,046) of public, private for-profit, and private...

Abstract Facilities management (FM) has been identified as a significant contributor to the overall economy of Australia. Its focus is not only the maintenance of property but also the operation of business. Measuring and improving performance in the FM of buildings is becoming important for...

There are many views about the meaning and importance of performance measurement of employees and of organizations. This thesis is concerned with many of these views but is most concerned with performance contracts and quality management and the relationship between them. The whole concept of...