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Is Courtesy Enough?Solidarity in Call Center Interactions

Rogers, Priscilla - 2008

response strategies that are tightly related to each other and to courtesy: shows solidarity, anticipates needs, shows … attentiveness, and asks for direction. Correlations and analysis of their enactment in stressful calls led us to propose solidarity … expressionresponses that engage the caller in search of meaning to work on the task as a team. We argue that solidarity expression …

Persistent link: https://www.econbiz.de/10009476745

Indikatoren einer diversity-gerechten Unternehmenskultur

Watrinet, Christine - 2008

Detailliert wird ein ganzheitliches Konzept für das Diversity Management erschlossen. Dabei wird die Relevanz des Unternehmensleitbildes, der Führung, der Kommunikation und des Organisationsklimas für eine diversity-gerechte Unternehmenskultur gezeigt und die Bedeutung für zwei...

Persistent link: https://www.econbiz.de/10009434419

Inter-corporate Ownership and Diversification in the Canadian Economy 1976-1995

McNaughton, Rod B.; Green, Milford B. - 2006

Purpose – To test the hypothesis of increased specialisation during the 1980s in the aggregate pattern of intercorporate ownership in the Canadian economy.Design/methodology/approach – The network of ownership between enterprises and subsidiaries is characterised for the period 1976-1995...

Persistent link: https://www.econbiz.de/10009447211

A MODEL FOR MANAGING DIVERSITY IN ORGANISATIONS

Govindsamy, Thiruvasan - 2011

diversity has implications for organisational performance. However, unlike some other countries of the world, the effective …

Persistent link: https://www.econbiz.de/10009447540

The effect of organizational diversity management approach on potential applicants' perceptions of organizations

Olsen, Jesse Eason - 2010

Scholars suggest that organizational diversity management (DM) programs are useful not only to satisfy legal requirements or social demands, but also to further the achievement of business objectives. However, much is still to be learned about the effects of such programs on individuals'...

Persistent link: https://www.econbiz.de/10009476069

Personalmanagement in multinationalen und multikulturellen Organisationen: Diversity Management in der Europ??ischen Union

Hartweg, Dieter M. R. - 2008

Personalmanagement in multinationalen und multikulturellen Organisationen: Diversity Management in der Europ??ischen UnionIn der Arbeit wird untersucht, wie die EU mit Diversit??t umgeht, wie sich entsprechende Ma??nahmen in der Personalpolitik der verschiedenen europ??ischen Beh??rden...

Persistent link: https://www.econbiz.de/10009481263

First Name Office Culture and Employee Behavior in Work Places

Ugwuzor, Miebi - 2016

Abstract The examination of the behavioural responses of the reciprocal first name exchange as a policy in firms in Nigeria was the main objective of this research. It was also the intent of this empirical work to highlight the challenges and issues of the transferability and applicability of...

Persistent link: https://www.econbiz.de/10011504488

Sample registration of vital events with verbal autopsy: a renewed commitment to measuring and monitoring vital statistics

Setel, P. W.; Sankoh, O.; Rao, C. P. V.; Velkoff, V. A.; … - 2005

Registration of births, recording deaths by age, sex and cause, and calculating mortality levels and differentials are fundamental to evidence-based health policy, monitoring and evaluation. Yet few of the countries with the greatest need for these data have functioning systems to produce them...

Persistent link: https://www.econbiz.de/10009447936

Internationale Konjunkturverbunde/International Business Cycles

Graff, Michael - 2006

interpreted as the world business cycle. The further components suggest the existence of a Scandinavian-Anglo-Saxon business cycle …

Persistent link: https://www.econbiz.de/10009448749

Interorganizational dynamics in collaboration in university-industry research projects: context, politics and social construction

Zanko, Michael; Badham, Richard; Garrety, Karin H - 2005

University-industry partnerships (UIPs) are widely viewed as essential in leveraging research capability and economic performance in organizations and the nation as a whole. In Australia, as in many other countries, the national government commits significant funds to such ‘strategic’...

Persistent link: https://www.econbiz.de/10009457450