Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT. Sriwijaya Air District Medan, Prof. Dr. Paham Ginting, MS, Dr. Arlina Nurbaity, SE, MBA.Service business is a vital sector needed by community. Flight services is one of forms...

The major purpose of this study was to assess the impact of leadership style onservice quality in intercollegiate athletics. Specifically, the study examined therelationship between the athletic directors'€™ transformational leadership and servicequality as perceived by the student...

The concept of ‘customer experience’ has evolved as an imperative area of study within themarketing discipline. Despite its importance and the positive attention this concept hasreceived during the last few years, the explanation of customer experiences have remainedvague and lack a thorough...

Customer satisfaction is an important indicator in determining the future coordinates of any entrepreneurial activity, be it company, institution or non-governmental organization. Our research is performed in the public hospital units from Alba County. The purpose of this paper is to identify an...