Total Quality Management (TQM) is widely adopted in industry and well studied in academe. It includes a philosophy and set of practices for supply management. However, these elements evolved before widespread adoption of the Internet, which transforms the supply management landscape by...

This study investigates business-to-business interpersonal trust formation (trust that develops between boundary spanning individuals from different organizations) during the price determination stage of the supplier selection process. We first investigate whether trust can form at this stage....