New government service delivery models based on a “franchise” metaphor are being proposed recently to allow more citizen-centric service delivery by decoupling the government’s internal departmental structure from the way services are presented and delivered to citizens. In order to...

Governments around the world are facing the challenge of responding to increased expectations by their customers with regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic services on the Web in an integrated way. Online...

ENGLISH ABSTRACT: "The South African Constitution (1996) promotes the improvement of liVing environments andlivelihoods for all constituents by means of a developmental approach to local governance" (IDASA,2005:2). The development role of local government can be understood through the...

The Department of the Premier: Orgnisational Development is mandated to coordinate provincial intervention that will assist the provincial departments of the Western Cape to improve the efficiency of their service delivery. Increasing customer demand for quality services have virtually forced...

ABSTRACTThe primary purpose of the study was to explore how funding affected service delivery among Nonprofit Organizations (NPOs) in Johannesburg, given the important role these organizations play in contributing to social development in South Africa. The study was undertaken among 15 NPO...

The Development Centres are perceived as tools to address social problems such as poverty and unemployment in the communities through the running of income-generating projects and skills training programmes. A case study method was employed to investigate the Stanza Development Centre that is...

ABSTRACTThis study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer...

"The public good nature of ecosystem services has historicallyfrustrated their inclusion within a traditional free-market framework.The inherent attributes of public goods—joint consumption and theinability to exclude users—vitiate incentives for their efficient provision and production...

"Contrary to most economic theory, consumers are not always easily distinguished from producers, particularly in the consumption and production of public services. Consumers of public safety add to their consumption and add to the community's supply of public safety by installing extra locks and...