The analytic hierarchy process (AHP) is a powerful multiple-criteria decision analysis technique for dealing with complex problems. Traditional AHP forces decision-makers to converge vague judgements to single numeric preferences in order to estimate the pairwise comparisons of all pairs of...

The purpose of this paper is to identify the quality initiatives implemented in UK manufacturing small and medium-sized enterprises (SMEs) and to perform a comparative analysis of quality management practices within Six Sigma firms against the non-Six Sigma manufacturing SMEs. To achieve the...

Purpose - The purpose of this paper is to focus on the importance of the project selection process and its role in the successful deployment of Six Sigma within organizations. Design/methodology/approach - A review of the literature is presented, highlighting the importance of project selection...

The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry The paper begins with a review of literature of Six Sigma and its role in the software industry. The importance of Six Sigma in the software domain is presented, followed...

Purpose – This paper aims to present the fundamental and critical differences between two of the most powerful philosophies of modern quality management. Design/methodology/approach – The approach taken was to form a panel of leading academics and practitioners who are familiar with both the...

Approaches to business improvement have evolved and grown since the early 1900s and today the process focused, statistically driven Six Sigma methodology has been widely used by companies such as GE, Motorola, Honeywell, Bombardier, ABB, Sony, DuPont, American Express, Ford and many other...

This article discusses the successful implementation of Six Sigma methodology in a high precision and critical process in the manufacture of automotive products. The Six Sigma define–measure–analyse–improve–control approach resulted in a reduction of tolerance-related problems and...