Showing 1 - 10 of 13
Bucket pricing entails a prepaid price and a maximum consumption limit, which requires consumers to make advance purchase decisions before their consumption needs are fully revealed. We propose a dynamic model that involves how consumers form expectations of future consumption needs, learn to...
Persistent link: https://www.econbiz.de/10009441184
The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a...
Persistent link: https://www.econbiz.de/10009477796
This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity its four absorptive capacity...
Persistent link: https://www.econbiz.de/10009480133
The Lean Startup approach revealed around 2011 came as a novelty in the field of entrepreneurial management. The abbreviated version of the principles that mold the entire concept, states that instead of spending years developing a product towards perfection, a product that in the end might not...
Persistent link: https://www.econbiz.de/10011716430
Dienstleistungssektor unter besonderer Berücksichtigung der Kundenintegration erklärt werden kann.Als Ausgangspunkt wird argumentiert, dass … absatzorientierten Auslandsinvestitionen und mithin der weitaus überwiegende Teil der Entstehung von MNU im Dienstleistungssektor … erklären.Die zentrale Bedeutung der Kundenintegration bei der Entstehung von MNU im Dienstleistungssektor wird zudem empirisch …
Persistent link: https://www.econbiz.de/10009447148
This thesis analyzes the service dimension of the Central American Free TradeAgreement (CAFTA) and examines the challenges and opportunities which it entailson El Salvador, Guatemala and Honduras with a particular focus on the financialsector. CAFTA’s principal merits are seen to be the...
Persistent link: https://www.econbiz.de/10009471624
influence a firm’s adoption and (un)successful implementation of an SVO among the largest 100 corporations in the Netherlands …
Persistent link: https://www.econbiz.de/10009438054
The Dutch regulatory process for setting the first X-Factors in the electricity distribution sector has gone badly wrong. During two-and-a-half years four different X-Factors were published by the regulator. These X-Factors fluctuated wildly. We demonstrate that Dutch electricity consumers will...
Persistent link: https://www.econbiz.de/10009441999
-cost-margins over the business cycle for food industries in Germany, the USA as well as the Netherlands. Controlling for market … econometric model does not adequately explain industry differences in profitability in the Netherlands. …
Persistent link: https://www.econbiz.de/10009444295
From Introduction:"...Based on ethnohistorical research in two distinct areas in the Netherlands (viz. the province of …
Persistent link: https://www.econbiz.de/10009468427