We consider the optimal pricing problem in a service facility in order to maximize its long-run average profit per unit time. We model the facility as a queueing process that may havefinite or infinite capacity. Customers are admitted into the system if it is not full and if they are willing to...

In the first section, a firm with two servers must decide how to dynamically route arriving customers and allocate servers to two separate queues. The servers may work together or separately, and we provide insights into how the firm should optimally route customers and assign servers to queues....

In this thesis, we study the repair shop scheduling problem(repair-to-stock) and the production/inventory system pricing and production scheduling problem(make-to-stock). For both types of problems, we compare the performance of different scheduling policies. For the make-to-stock type problem,...

Der Call Center-Markt hat Ende der 90er Jahre und Anfang des neuen Jahrtausends einen rasanten Aufschwung mit zum Teil sehr hohen Ums?tzen erfahren, was zur Folge hatte, dass immer mehr Auskunftsdienstleister auf dem Markt kamen. Als Konsequenz daraus resultiert nun eine versch?rfte...

In the United States, over 70% of the labor force is engaged in services, and an estimated 75% of the GDP in 2005 was derived from services. Industrialized countries around the world share similar statistics, while emerging economic powers, such as India and China, are seeing dramatic growth in...

Productivity and efficiency are the tools used in managing performance. This study researches and implements best practices that lead to best performance. A customer quality defined standard has to be created by benchmarking the Information Technology Service Regions which may be used to help...

Commentators suggest that to survive in developed economies manufacturing firmshave to move up the value chain, innovating and creating ever more sophisticatedproducts and services, so they do not have to compete on the basis of cost.While this strategy is proving increasingly popular with...

The COVID-19 pandemic has caused an unprecedented disruption to the global economy and world trade, with production and consumption falling dramatically in many economic. Organizations around the world have responded in many ways, from implementing working from home and restricting non-essential...

Digital transformation (DT) is a change in the business model of the company by applying new digital technologies. New digital technologies related to the application of automation, robotics, artificial intelligence and contemporary information and communication technology (ICT). The consequence...