Research appears to demonstrate that economic variables are only marginally predictive of levels of social satisfaction …. It was hypothesised that a greater association might be found between satisfaction and equality of income distribution … rather than between satisfaction and size of income. The interrelationship between wealth (GDPpc), equality of income and …

The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated … in the literature. This research investigated two models involving the linkages between service quality, satisfaction … path analysis indicate that service quality has an indirect relationship with behavioural outcome measures via satisfaction …