Žvelgiant į pokyčius piliečių aptarnavime ir aptarnavimo srityje taikomas naujoves kyla klausimas – koks yra konceptualus ir instrumentinis jų pagrindas. Kokius principus, vadybinius modelius ir praktines priemones galima taikyti tobulinant aptarnavimo procesus. Šiame darbe nagrinėjami...

Nurturing continuous innovation and renewal in public agencies is not only important but critical to successful public management in an environment of change. Innovation is a tool for transforming the entire culture of organizations and there is a growing recognition that fostering a culture of...

Service-orientation has gained widespread acceptance and is increasingly being employed as a paradigm for structuring both business and IT architectures. An earlier study of extant service analysis and design methodologies discovered a need for holistic approaches that equally account for both...

This paper proposes and synthesizes from previous design science(DS) methodological literature a structured and detailed DS Roadmap for the conduct of DS research. The Roadmap is a general guide for researchers to carry out DS research by suggesting reasonably detailed activities.Though highly...

Recent reviews of DSS research have indicated a need to improve its quality and relevance. Design science has an important role to play in this improvement as this research strategy can engage industry and the profession in intellectually important projects. DSS has a long history of design...

The continuing financial losses incurred by individuals and companies due to identity information being phished are necessitating more innovative approaches to solving the problem of phishing attacks at the company level. Security standards are developed by respected experts in the profession...

Complexity and uncertainty have long been problems for organizations of all types. Organizational members do not do a very good job of dealing with the complexity and uncertainty as research shows that when faced with complex situations humans often turn to the same sources of information...

This paper deals with the effects of uncertainty and risk aversion on market outcomes for SO{sub 2} emission allowance prices and on electric utility compliance choices. The 1990 Clean Air Act Amendments (CAAA) provide about twice as many SO{sub 2} allowances to be issued per year in Phase I...

This paper deals with the effects of uncertainty and risk aversion on market outcomes for SO{sub 2} emission allowance prices and on electric utility compliance choices. The 1990 Clean Air Act Amendments (CAAA), which are briefly reviewed here, provide for about twice as many SO{sub 2}...