This research investigates the effects of an extreme value (outlier) on a consumer’s reference price, and ultimately … between reference price change or plan choice and the type of outlier seen. In addition, even students who recognized that the …

the systems, was undertaken. Staff perceptions of the service from information systems are described, and related to their …

such as those employed in social and organizational informatics.My research context is information service units formed … information service units, the two partners are generally composed of highly differentiated groups of information professionals … issues as service levels, appropriate use, costs and benefits, or goals. Further, each profession focuses on different types …

Full-text of this article is not available in this e-prints service. This article was originally published [following …

of learning that facilitates continuous product, service or process innovations. The paper hypothesises that knowledge …-intensive service activities (KlSA) are critical elements of building the learning capacity in firms, and that the innovation process of … the firm is linked to its capacity to engage in such activities. The paper examines knowledge-intensive service activities …

eindeutig. Eine Aufhebung der Preisbindung hat danach keine eindeutige Wirkung auf die Entwicklung von Preisen und Service … Preise und Service unterschiedlich entwickeln. Entgegen der häufigen Aussagen in der politischen Diskussion können nach … the effects of RPM on the price, the level of service and the market sector dynamics. A comparison of the situation with …

service-orientation. Service-orientation on the business level enables organisations to expose and offer certain operations as … and agility of such an on-demand organisation, service-orientation on the technical level fosters the utilisation of … based on the business needs to react on changes in the environment. Although the benefits of service orientation are …