Showing 1 - 10 of 2,948
Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the importance of customer service in retail banking. Customer-contact personnel from suburban branches of an Australian retail bank identified their level of agreement with...
Persistent link: https://www.econbiz.de/10009475228
In March 2002 Ansett Australia, the country's second largest airline, collapsed after 66 years of operation. Ansert … significant anguish of Ansett's now ex-employees: 'they emerged from departure gate lounge 11, some were crying, some locked arms …
Persistent link: https://www.econbiz.de/10009482044
This study examines long term changes in the industrial and workforce structure of the Australian construction industry and their effect on the capacity of the industry to invest in training. The study finds that restructuring has raised the barriers to employer investment in vocational training...
Persistent link: https://www.econbiz.de/10009482140
employers. These reforms were instigated by a perceived change in Australia?s international competitiveness and an overall lack … changes in VET policy and the implications for management strategy within the retail industry. It discusses the key elements … changes in VET policy and the implications for management strategy in the retail industry it is evident that the outcomes of …
Persistent link: https://www.econbiz.de/10009482166
operate on low profit margins.One possibility is for retailers to dismiss employees who are perceived to beresponsible for …. Collective responsibility was precluded by thespecialised nature of the employees' tasks and a lack of co-responsibility arising …Thesis (MBA (Business Management))--University of Stellenbosch, 2008. …
Persistent link: https://www.econbiz.de/10009442044
This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the...
Persistent link: https://www.econbiz.de/10009475034
business sustainability is being incorporated into undergraduate business and management courses in Australian universities … half of Australian universities did not explicitly identify sustainability as part of their business/management curricula …
Persistent link: https://www.econbiz.de/10009441710
-making process (3) the cropping systems must be sufficiently flexible to allow management interventions based on insights gained from … successful model applications. Specifically, we will give examples from Australia and South America (high climatic variability … (relatively low climatic variability, small areas, high input, technologically advanced). The contrast between Australia and …
Persistent link: https://www.econbiz.de/10009447901
, channel management and representation courses. However, a broader association of these measures and market and general …
Persistent link: https://www.econbiz.de/10009448104
-year female management students evaluated strategies for the same workplace dilemmas as senior women managers (Barrett 2004 …
Persistent link: https://www.econbiz.de/10009457544