Showing 1 - 10 of 3,020
Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the importance of customer service in retail banking. Customer-contact personnel from suburban branches of an Australian retail bank identified their level of agreement with...
Persistent link: https://www.econbiz.de/10009475228
In March 2002 Ansett Australia, the country's second largest airline, collapsed after 66 years of operation. Ansert … significant anguish of Ansett's now ex-employees: 'they emerged from departure gate lounge 11, some were crying, some locked arms …
Persistent link: https://www.econbiz.de/10009482044
This study examines long term changes in the industrial and workforce structure of the Australian construction industry and their effect on the capacity of the industry to invest in training. The study finds that restructuring has raised the barriers to employer investment in vocational training...
Persistent link: https://www.econbiz.de/10009482140
employers. These reforms were instigated by a perceived change in Australia?s international competitiveness and an overall lack … changes in VET policy and the implications for management strategy within the retail industry. It discusses the key elements … changes in VET policy and the implications for management strategy in the retail industry it is evident that the outcomes of …
Persistent link: https://www.econbiz.de/10009482166
This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the...
Persistent link: https://www.econbiz.de/10009475034
operate on low profit margins.One possibility is for retailers to dismiss employees who are perceived to beresponsible for …. Collective responsibility was precluded by thespecialised nature of the employees' tasks and a lack of co-responsibility arising …Thesis (MBA (Business Management))--University of Stellenbosch, 2008. …
Persistent link: https://www.econbiz.de/10009442044
-year female management students evaluated strategies for the same workplace dilemmas as senior women managers (Barrett 2004 …
Persistent link: https://www.econbiz.de/10009457544
Management Board, Industry Group, Ski Club, Community-based Organisation, and Individual) and five behaviour groups (allied … strategies to encourage more positive responses from stakeholders. The model may facilitate the management of stakeholder …
Persistent link: https://www.econbiz.de/10009481024
This thesis describes the development of a body of theory explaining why the principals of Australian software firms have difficulty in changing the organizational structures of their businesses. The need for change is predicated on the view that availability of capital is an essential...
Persistent link: https://www.econbiz.de/10009482009
Asset-rich organisations (utilities) within Australia have entered into an era of environmental change, imposed largely … led to the need to develop a fundamental understanding of what it means to take a holistic approach to the management of …
Persistent link: https://www.econbiz.de/10009482022