Would the outcome of a Global multinational organizations decision be the same if the same decision were to be made in different countries throughout the world? Within the same organization, we propose that national cultural differences can influence decision making in different countries and...

Facilitators are encouraged to get all meeting attendees to participate in the meeting. There is the assumption made that, if they do participate, then this participation will increase the group's general satisfaction of the meeting. Also, knowing the factors that can increase the probability of...

This paper presents an empirically validated conceptual model of Business Process Management(BPM) to enable the pursuit of BPM theory. Phase One of the research focussed on the development of an initial model of BPM, derived from a synthesis of current literature. Thismodel consists of five key...

Criminal elements in today's technology-driven society are using every means available at their disposal to launder the proceeds from their illegal activities. While many-anti-money laundering solutions have been in place for some time within the financial community, they cannot adapt to the...

Discovering a set of domain classes during object-oriented analysis isintellectually challenging and time-consuming for novice analyzers. This chapterpresents a taxonomic class modeling (TCM) methodology that can be used forobject-oriented analysis in business applications. Our methodology helps...

There have been few studies that investigate the reasons that dissatisfied customers stay with service organisations. Further, there have been no studies that have investigated a range of factors simultaneously in a single model in the business services sector. This paper attempts to address...

This paper presents a generic conceptual model of risk evaluation in order to manage the risk throughrelated constraints and variables under a multi-agent collaborative design environment. Initially, a hierarchyconstraint network is developed to mapping constraints and variables. Then, an...