Quality management (QM) is a holistic management philosophy that emphasises the involvement of every employee at different levels of an organization to achieve customer satisfaction and improve organizational effectiveness through continuous process improvement. There has been a rising interest...

Abstract The examination of the behavioural responses of the reciprocal first name exchange as a policy in firms in Nigeria was the main objective of this research. It was also the intent of this empirical work to highlight the challenges and issues of the transferability and applicability of...

Despite the growing significance afforded to small and medium-sized enterprises (SMEs) in contemporary Britain, much of the industrial relations (IR) literature in this country is based on research undertaken in large organisations. The minority of IR studies that are focused upon smaller firms...

PURPOSE ? This paper aims to explore a case study example of the decision-making process that occurs within complex organizations. It exposes a murky ?zone? of decision making and action between the strategic vision set by senior management and the work of teams to realise projects....

Purpose ? The objective of this paper is to compare the management style of marketing managers in Australia with the counterparts in the People's Republic of China (PRC). Design/methodology/approach ? Based on the differences in cultural dimensions and context, five hypotheses related to...

Purpose – This paper intends to shed some light on the relationship between leadership performance and corporate accomplishment through the aid of complexity sciences. The objective is to describe leadership performance in corporate accomplishment using different teleological approaches....

The U.S. Forest Service (USFS) has historically provided a useful model for understanding administrative behavior and organizational change. In 1990 and 1996, nationwide studies of USFS employees were conducted to evaluate the emergence of a new resource management paradigm and to examine the...

A Thesis Submitted In Partial Fulfillment of the Requirements For the Degree ofMaster of Science-PsychologyIndustrial/Organizational

This study developed and tested a model of job uncertainty for survivors and victims of downsizing. Data were collected from three samples of employees in a public hospital, each representing three phases of the downsizing process: immediately before the announcement of the redeployment of...