//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
~subject:"France"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
France
USA
Großbritannien
30,938
United Kingdom
30,836
Bibliometrics
13,350
Bibliometrie
13,278
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,215
Dienstleistungsqualität
6,213
Consumer behaviour
6,105
Konsumentenverhalten
6,105
Dienstleistungssektor
5,700
Service industry
5,677
United States
5,160
Relationship marketing
5,017
Beziehungsmarketing
5,016
Deutschland
3,832
Germany
3,820
Theory
3,030
Theorie
3,017
Frankreich
2,200
Innovation
2,182
EU countries
1,950
EU-Staaten
1,949
Estimation
1,928
Schätzung
1,928
Customer service
1,774
Kundenservice
1,759
Welt
1,599
World
1,599
Japan
1,459
Firm performance
1,373
Job satisfaction
1,371
Unternehmenserfolg
1,371
Arbeitszufriedenheit
1,370
Comparison
1,304
Vergleich
1,302
Qualitätsmanagement
1,220
Quality management
1,218
more ...
less ...
Online availability
All
Undetermined
708
Free
178
Type of publication
All
Article
6,379
Book / Working Paper
193
Journal
20
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
6,406
Graue Literatur
3,528
Non-commercial literature
3,528
Arbeitspapier
2,754
Working Paper
2,754
Aufsatz im Buch
1,318
Book section
1,318
Collection of articles of several authors
940
Sammelwerk
940
Hochschulschrift
733
Thesis
579
Aufsatzsammlung
472
Konferenzschrift
361
Bibliografie enthalten
346
Bibliography included
346
Amtsdruckschrift
254
Government document
254
Conference proceedings
215
Case study
129
Advisory report
77
Gutachten
77
Collection of articles written by one author
72
Sammlung
72
Reprint
59
Bibliografie
57
Lehrbuch
47
Statistics
43
Forschungsbericht
40
Mehrbändiges Werk
35
Multi-volume publication
35
Systematic review
33
Übersichtsarbeit
33
Conference paper
31
Handbook
31
Handbuch
31
Konferenzbeitrag
31
more ...
less ...
Language
All
English
5,900
French
304
German
254
Italian
59
Spanish
38
Dutch
13
Hungarian
11
Czech
4
Polish
3
Portuguese
2
Russian
2
Swedish
2
Croatian
1
Norwegian
1
more ...
less ...
Author
All
Gil-Alaña, Luis A.
16
Kanas, Angelos
15
Peel, David
15
Broadberry, Stephen N.
12
O'Mahony, Mary
12
Sarno, Lucio
12
Ark, Bart van
11
Atkinson, Anthony B.
11
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Bekaert, Geert
10
Caporale, Guglielmo Maria
10
Laband, David N.
10
Bahmani-Oskooee, Mohsen
9
Hughes Hallett, Andrew
9
Kugler, Peter
9
Mairesse, Jacques
9
Taylor, Mark P.
9
Apergēs, Nikolaos
8
Blundell, Richard W.
8
Brounen, Dirk
8
Burkhauser, Richard V.
8
Filatotchev, Igor
8
Han, Heesup
8
Jang, Soocheong
8
Koedijk, Kees
8
Speight, Alan E. H.
8
Banks, James
7
Burdekin, Richard C. K.
7
Cette, Gilbert
7
Chan, Kam C.
7
Eichholtz, Piet
7
Franks, Julian R.
7
Hatemi-J, Abdulnasser
7
Mason, Geoff
7
Mills, Terence C.
7
Osborn, Denise R.
7
Bordo, Michael D.
6
Chadha, Jagjit
6
Choudhry, Taufiq
6
more ...
less ...
Institution
All
Institut national de la statistique et des études économiques <Frankreich>
6
USA / Bureau of the Census
5
USA / Bureau of Labor Statistics
3
European Foundation for the Improvement of Living and Working Conditions
2
Federal Reserve Bank of St. Louis
2
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Centre Universitaire d'Étude des Problèmes de l'Énergie
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Council on Foreign Relations
1
Deutschland / Statistisches Bundesamt
1
Deutschland <Bundesrepublik>
1
Economic Policy Conference <28, 2003, Saint Louis, Mo.>
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
European Trade Union Institute for Research, Education and Health and Safety
1
Europäische Kommission / Generaldirektion Regionalpolitik
1
Europäische Kommission / Statistisches Amt
1
Ford Foundation
1
Franco-British Symposium <1986, London>
1
Institute of Economic Affairs <London>
1
International Geographical Union / Commission on Population Geography
1
International Solid Wastes and Public Cleansing Association / Working Group on Thermal Treatment of Waste
1
Knowledges of Self-Interest <Veranstaltung> <2019, Essen>
1
National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
1
Observatoire de l'Énergie
1
Philipps-Universität Marburg / Forschungsstelle für Vergleichende Erziehungswissenschaft
1
Springer Fachmedien Wiesbaden
1
Technische Universität Chemnitz
1
USA / International Trade Administration
1
University of Strathclyde / European Regional Policy Monitoring Unit
1
Verlag Hans Huber
1
World Savings Banks Institute
1
more ...
less ...
Published in...
All
Applied economics
82
Journal of international money and finance
68
Economics letters
53
The American economic review
48
Applied financial economics
47
The journal of economic history
43
The review of economics and statistics
40
The economic journal : the journal of the Royal Economic Society
37
International journal of hospitality management
35
European economic review : EER
34
Journal of money, credit and banking : JMCB
32
The journal of finance : the journal of the American Finance Association
32
Economic modelling
30
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
La revue de l'IRES
29
Economie et statistique
28
Journal of banking & finance
28
Research policy : policy, management and economic studies of science, technology and innovation
28
European journal of industrial relations
25
Journal of business research : JBR
25
The journal of real estate finance and economics
25
Economic inquiry : journal of the Western Economic Association International
24
International review of economics & finance : IREF
24
Journal of international financial markets, institutions & money
24
National Institute economic review
24
The international journal of human resource management
24
The journal of futures markets
24
The review of income and wealth : journal of the International Association for Research in Income and Wealth
24
Global finance journal
23
International journal of finance & economics : IJFE
22
The European journal of finance
22
The journal of services marketing
22
The review of financial studies
22
Journal of business ethics : JOBE
21
Journal of monetary economics
21
Services marketing quarterly
21
Technological forecasting & social change : an international journal
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
20
more ...
less ...
Source
All
ECONIS (ZBW)
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
6,592
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
2
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
3
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
4
The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck
;
Léné, Alexandre
- In:
Employee relations
35
(
2013
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
Saved in:
5
Rückstand beim Anteil der Dienstleistungstätigkeiten aufgeholt : ein deutsch-amerikanischer Vergleich anhand von Haushaltsbefragungen
Haisken-DeNew, John P.
(
contributor
)
- In:
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
64
(
1997
)
34
,
pp. 613-617
Persistent link: https://www.econbiz.de/10001225907
Saved in:
6
Emploi et territoires de 1975 à 2009 : tertiarisation et rétrécissement de la sphère productive
Hecquet, Vincent
- In:
Economie et statistique
(
2013
)
462-463
,
pp. 25-68
Persistent link: https://www.econbiz.de/10010232582
Saved in:
7
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
Saved in:
8
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
9
What do tattoo artists know about HRM? : recruitment and selection in the body art sector
Timming, Andrew R.
- In:
Employee relations
33
(
2011
)
5
,
pp. 570-584
Persistent link: https://www.econbiz.de/10009305389
Saved in:
10
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->