Using panel data for nearly all service providers in a single industry sector, we examine productivity responses to … interest in maximising productivity. Ours is the first study to measure service industry productivity using both price and … Productivity (TFP) than incumbents. Increased competition from new entrants leads incumbents to reduce the price of union …

may then force managers to improve the productivity of the firm in order to ensure survival. While this hypothesis has … competition shocks. We find that import competition leads to productivity increases in family-managed firms that are initially … unproductive. Productivity improvements are driven by family management as opposed to family ownership or non-managing family …