Several factors have contributed to the water crisis in Cape Town. Among these is the relationship of technical experts to politicians and wider society and the role that environmental activists have played in determining how water supply and demand has been managed

The statistical community will come under increasing pressure from policy makers to help address the technical challenges of generating and translating data into policy useful information to support the implementation of global development goals. In the water sector, a key issue that will...

Horizontal inequality by ethnic group has remained remarkably persistent for wealth, education, and access to certain services in Nigeria. While significant gains in the reduction of inequality and improvement in access have been made for more locally administered services, outcomes are stickier...

This note presents tools that can help make service providers more accountable to the people they serve. The voice of users is often muted in water utilities. One consequence is that utilities do not take account of users' priorities and preferences. The utility, in turn, loses the trust and...