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The empowerment of service wor...
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Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Kundenservice
5
Services
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service quality
4
Cross-cultural management
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Forschung
3
Interkulturelles Management
3
Kundenzufriedenheit
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3
Service management
3
Anforderungsprofil
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Arbeitskräfte
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Auslandsaufenthalt
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Bibliometrics
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Consumer behaviour
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Employees
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Erfolgsfaktor
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Expatriate assignment
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Human resource management
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Interdisciplinary research
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Konsumentenverhalten
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Managers
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English
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Bowen, David E.
31
Schneider, Benjamin
5
Chase, Richard B.
2
Fisk, Raymond P.
2
Grönroos, Christian
2
Javidan, Mansour
2
Lawler, Edward E.
2
Ostroff, Cheri
2
Parasuraman, A.
2
Voss, Christopher A.
2
Anderson, Laurel
1
Andreassen, Tor W.
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Auh, Seigyoung
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Aysuna, Ceyda
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Bateson, John E. G.
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Berry, Leonard L.
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Holtom, Brooks C.
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Inkpen, Andrew C.
1
Jones, Gareth R.
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Kunz, Werner
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Journal of service management
5
Journal of service research : JSR
3
Journal of business research : JBR
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
The Academy of Management review : AMR
2
Academy of Management learning & education : AMLE
1
Academy of Management perspectives : AMP
1
HRM defined and in organizational context
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
Journal of retailing and consumer services
1
Journal of service research
1
Operations management : a strategic approach
1
Readings in organizational behavior
1
Research and the development of pedagogical materials
1
Research and the development of pedagogical materials : working papers
1
The Jossey-Bass management series
1
The Routledge companion to strategic human resource management
1
The journal of applied behavioral science
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ECONIS (ZBW)
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20
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3
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3
USB Cologne (EcoSocSci)
2
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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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2
Lessons for all when service scholarship and management practice come together
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
Saved in:
3
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
4
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
5
Shaking the iron universe : British industry in the 1980s
Bowen, David E.
-
1990
Persistent link: https://www.econbiz.de/10000800565
Saved in:
6
A service dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
Saved in:
7
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
8
The management of organizational justice
Cropanzano, Russell
;
Bowen, David E.
;
Gilliland, Stephen W.
- In:
Readings in organizational behavior
,
(pp. 280-298)
.
2010
Persistent link: https://www.econbiz.de/10003891021
Saved in:
9
Exploring the role of "global mindset" in leading change in international contexts
Bowen, David E.
;
Inkpen, Andrew C.
- In:
The journal of applied behavioral science
45
(
2009
)
2
,
pp. 239-260
Persistent link: https://www.econbiz.de/10003893516
Saved in:
10
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin
;
Bowen, David E.
-
2010
Persistent link: https://www.econbiz.de/10003968682
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