We investigate optimality of myopic policies using the single-unit decomposition approach in inventory management. We derive, under certain conditions, closed-form replenishment decisions, which we call a base-probability policy. That is, the order associated with a given customer is placed if...

We analyze the validity of five performance measures of international logistics outsourcing partnerships, using information from both partners. Each partner's assessment of performance is captured by a single construct, which underlies four of the measures. This construct, however, is different...

The adequate design and management of customer contributions to a company’s services processes has become a key source of competitive advantage, as the contributions can be leveraged both operationally as well as strategically