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Inpatients' willingness to recommend : a multilevel analysis
Klinkenberg, W. Dean
;
Boslaugh, Sarah
;
Waterman, Brian M.
; …
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 349-358
Persistent link: https://www.econbiz.de/10009375193
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Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro
;
Kim, B. Joon
;
Waterman, Brian
; …
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
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