Growth strategies of startups are examined based onthe role of rounds of venture capital financing. Three aspects of venturecapital financing are investigated: (1) whether financial resources constrainthe growth of startups and whether rounds of funding unbind this constraint;(2) what the role...

Alternative schools of thought exist about the relation between quality and profitability. The quot;quality is freequot; school argues that outlays on improving quality consistently yield positive returns. An alternative (economics) perspective is that firms can make outlays on quality that do...

This paper reports the results of a longitudinal study of a beverage distributor who initiated a customer satisfaction program with its entire customer base of different types of retailers. We use a broad-based measure of customer satisfaction tailored to the company's operations, and we compute...