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Service process desing and/or redisign by fusing the powers of Design for Six Sigma and Lean

Chang, Che-Ming; Su, Chao-Ton - In: International journal of six sigma and competitive … 3 (2007/08) 2, pp. 171-191

Persistent link: https://www.econbiz.de/10003561905

An innovative service quality evaluation and improvement model

Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton - In: The service industries journal 38 (2018) 3/4, pp. 228-249

Persistent link: https://www.econbiz.de/10011848076

The development of a hierarchical rough-cut capacity planning model and demand management system for fishing-net manufacturing

Hsieh, Chiung-Hsi; Yang, Taho; Su, Chao-Ton; Lin, Cheng-Han - In: European journal of industrial engineering : EJIE 6 (2012) 4, pp. 422-440

Persistent link: https://www.econbiz.de/10009614342

Analysing optimum push/pull junction point location using multiple criteria decision-making for multistage stochastic production system

Lu, Jiunn Chenn; Yang, Taho; Su, Chao-ton - In: International journal of production research 50 (2012) 19, pp. 5523-5537

Persistent link: https://www.econbiz.de/10009667993

The Taiwan national quality award and market value of the firms : an empirical study

Lin, Chin-sen; Su, Chao-Ton - In: International journal of production economics 144 (2013) 1, pp. 57-67

Persistent link: https://www.econbiz.de/10009769567

Stock price impact on the Taiwan National Quality Award

Lin, Chin-sen; Chen, Li-fei; Su, Chao-ton; Kon, Ting-chien - In: Total quality management & business excellence : an … 24 (2013) 2, pp. 158-170

Persistent link: https://www.econbiz.de/10009723446

Hoshin Kanri planning process in human resource management : recruitment in a high-Tech firm

Su, Chao-Ton; Yang, Tsung-Ming - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 140-156

Persistent link: https://www.econbiz.de/10010477250

A novel framework for customer complaint management

Hsiao, Yu-Hsiang; Chen, Li-Fei; Choy, Yoon Leng; Su, … - In: The service industries journal 36 (2016) 13/14, pp. 675-698

Persistent link: https://www.econbiz.de/10011655409

Quality engineering : off-line methods and applications

Su, Chao-Ton - 2013 - First edition.

chapter 1 - Introduction -- chapter 2 - Fundamentals of experimental design -- chapter 3 - Principles of quality engineering -- chapter 4 - Utilization of orthogonal arrays -- chapter 5 Quality loss function and static signal-to-noise ratios -- chapter 6 - Parameter design for static...

Persistent link: https://www.econbiz.de/10014499552