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Staffing call centers with uncertain arrival rates and co-sourcing

Levent Koçağa, Yaşar; Armony, Mor; Ward, Amy R. - In: Production and operations management : an international … 24 (2015) 7, pp. 1101-1117

Persistent link: https://www.econbiz.de/10011309925

Approximating the GI/GI/1+GI queue with a nonlinear drift diffusion : hazard rate scaling in heavy traffic

Reed, J. E.; Ward, Amy R. - In: Mathematics of operations research 33 (2008) 3, pp. 606-644

Persistent link: https://www.econbiz.de/10003766306

Asymptotically optimal admission control of a queue with impatient customers

Ward, Amy R.; Kumar, Sunil - In: Mathematics of operations research 33 (2008) 1, pp. 167-202

Persistent link: https://www.econbiz.de/10003687634

Dynamic scheduling of a two-server parallel server system with complete resource pooling and reneging in heavy traffic : asymptotic optimality of a two-threshold policy

Ghamami, Samim; Ward, Amy R. - In: Mathematics of operations research 38 (2013) 4, pp. 761-824

Persistent link: https://www.econbiz.de/10010210713

Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic : Asymptotic Optimality of a Two-Threshold Policy

Ghamami, Samim - 2013

We consider a dynamic control problem for a parallel server system commonly known as the N-system. An N-system is a two-server parallel server system with two job classes, one server that can serve both classes, and one server that can only serve one class. We assume that jobs within each class...

Persistent link: https://www.econbiz.de/10013073715

Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems

Kim, Jeunghyun; Randhawa, Ramandeep S.; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 20 (2018) 2, pp. 285-301

Persistent link: https://www.econbiz.de/10011876709

The M/M/1+M queue with a utility-maximizing server

Zhan, Dongyuan; Ward, Amy R. - In: Operations research letters 46 (2018) 5, pp. 518-522

Persistent link: https://www.econbiz.de/10011936689

Predicting product return volume using machine learning methods

Cui, Hailong; Rajagopalan, Sampath; Ward, Amy R. - In: European journal of operational research : EJOR 281 (2020) 3, pp. 612-627

Persistent link: https://www.econbiz.de/10012157401

Staffing, routing, and payment to trade off speed and quality in large service systems

Zhan, Dongyuan; Ward, Amy R. - In: Operations research 67 (2019) 6, pp. 1738-1751

Persistent link: https://www.econbiz.de/10012146927

On the control of fork-join networks

Özkan, Erhun; Ward, Amy R. - In: Mathematics of operations research 44 (2019) 2, pp. 532-564

Persistent link: https://www.econbiz.de/10012028633