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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar; Armony, Mor; Ward, Amy R. - In: Production and operations management : an international … 24 (2015) 7, pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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Impact of task-level worker specialization, workload, and product personalization on consumer returns
Cui, Hailong; Rajagopalan, Sampath; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 23 (2021) 2, pp. 346-366
Persistent link: https://www.econbiz.de/10012507026
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Staffing, routing, and payment to trade off speed and quality in large service systems
Zhan, Dongyuan; Ward, Amy R. - In: Operations research 67 (2019) 6, pp. 1738-1751
Persistent link: https://www.econbiz.de/10012146927
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Predicting product return volume using machine learning methods
Cui, Hailong; Rajagopalan, Sampath; Ward, Amy R. - In: European journal of operational research : EJOR 281 (2020) 3, pp. 612-627
Persistent link: https://www.econbiz.de/10012157401
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Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems
Kim, Jeunghyun; Randhawa, Ramandeep S.; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 20 (2018) 2, pp. 285-301
Persistent link: https://www.econbiz.de/10011876709
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The M/M/1+M queue with a utility-maximizing server
Zhan, Dongyuan; Ward, Amy R. - In: Operations research letters 46 (2018) 5, pp. 518-522
Persistent link: https://www.econbiz.de/10011936689
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On the control of fork-join networks
Özkan, Erhun; Ward, Amy R. - In: Mathematics of operations research 44 (2019) 2, pp. 532-564
Persistent link: https://www.econbiz.de/10012028633
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Approximating the GI/GI/1+GI queue with a nonlinear drift diffusion : hazard rate scaling in heavy traffic
Reed, J. E.; Ward, Amy R. - In: Mathematics of operations research 33 (2008) 3, pp. 606-644
Persistent link: https://www.econbiz.de/10003766306
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Asymptotically optimal admission control of a queue with impatient customers
Ward, Amy R.; Kumar, Sunil - In: Mathematics of operations research 33 (2008) 1, pp. 167-202
Persistent link: https://www.econbiz.de/10003687634
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Dynamic scheduling of a two-server parallel server system with complete resource pooling and reneging in heavy traffic : asymptotic optimality of a two-threshold policy
Ghamami, Samim; Ward, Amy R. - In: Mathematics of operations research 38 (2013) 4, pp. 761-824
Persistent link: https://www.econbiz.de/10010210713