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Management commitment to servi...
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Dienstleistungsqualität
10
Neuseeland
10
New Zealand
10
Service quality
10
B-to-B-Marketing
8
Beziehungsmarketing
8
Business-to-business marketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Arbeitszufriedenheit
7
Burnout
7
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7
Job satisfaction
7
Unternehmensnetzwerk
7
Consumer behaviour
6
Konsumentenverhalten
6
Lieferantenmanagement
6
Stress
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Online-Marketing
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Wein
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Weinbau
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English
64
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Rod, Michel
47
Ashill, Nicholas J.
30
Lowe, Sid
8
Carruthers, Janet
7
Ellis, Nick
6
Ashill, Nicholas
4
Beal, Tim
4
Gibbs, Tanya
4
Hwang, Ki-Soon
4
Saunders, Sarena
4
Babakus, Emin
3
Deng, Qi
3
Ji, Shaobo
3
Jobber, David
3
Rojas-Méndez, José I.
3
Wang, Yun
3
Yavas, Ugur
3
Boisvert, Jean
2
Cova, Bernard
2
Daellenbach, Kate
2
Khan, M. Sajid
2
Lindsay, Val
2
Naumann, Earl
2
Prévot, Frédéric
2
Purchase, Sharon
2
Spencer, Robert
2
Williams, Paul
2
ALHassan, Fawaz Baddar
1
Ahmad, Norita B.
1
Arbaugh, J. B.
1
Banerjee, Madhumita
1
Chugh, Richa
1
Crick, Dave
1
Davies, John
1
Eccarius, Katrin
1
El Banna, Alia
1
Eom, Sean B.
1
Eshghi, Kamran
1
Eslami, Hadi
1
Gazley, Aaron
1
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Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of pharmaceutical and healthcare marketing : IJPHM
4
Journal of retailing and consumer services
4
Journal of strategic marketing
4
Journal of business research : JBR
3
Marketing intelligence & planning
3
Asia Pacific journal of marketing and logistics
2
International marketing review
2
Managing service quality : MSQ ; an international journal
2
Psychology & marketing
2
Qualitative market research : an international journal
2
The journal of business & industrial marketing
2
The journal of services marketing
2
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Field guide to case study research in business-to-business marketing and purchasing
1
Human systems management : HSM
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of islamic marketing and branding
1
International journal of project management : the journal of The International Project Management Association
1
International journal of sport management and marketing : IJSMM
1
International journal of wine business research : IJWBR
1
Journal of food products marketing
1
Journal of general management
1
Journal of international food & agribusiness marketing : JIFAM
1
Journal of management : JOM
1
Journal of marketing management : MM
1
Journal of organizational change management
1
Journal of retailing
1
Qualitative research in organizations and management : an international journal
1
Services marketing quarterly
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The international journal of bank marketing : IJBM
1
The journal of applied business research
1
Understanding Entrepreneurship in Sub-Saharan Africa : A Venture-Ship Approach
1
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ECONIS (ZBW)
OLC EcoSci
39
Other ZBW resources
36
RePEc
3
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1
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
2
Purchaser-provider interaction in UK public health: improving stakeholder cooperation
Carruthers, Janet
;
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
1
,
pp. 12-26
Persistent link: https://www.econbiz.de/10003936970
Saved in:
3
Pharmaceutical marketing return-on-investment: a European perspective
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10003937245
Saved in:
4
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
5
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel
;
Ashill, Nicholas J.
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
Saved in:
6
Symptoms of burnout and service recovery performance : the influence of job resourcefulness
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 60-84
Persistent link: https://www.econbiz.de/10009525108
Saved in:
7
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
8
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
Saved in:
9
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
10
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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