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Customer complaining : the role of tie strenght and information control
Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
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Customer Complaining : The Role of Tie Strength and Information Control
Mittal, Vikas; Huppertz, John; Khare, Adwait - 2013
We examine the impact of two key constructs, information control and tie strength, on consumers’ likelihood of complaining following service failures. We report convergent results from three types of studies — an experiment, a survey, and secondary data. In the first study, tie strength and...
Persistent link: https://www.econbiz.de/10014152875
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External equity, loyalty program membership, and service recovery
Morrison, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 2/3, pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
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Volunteering time decisions : a multi-factor experimental study
Carlson, Jay; Huppertz, John W.; Bowman, R. Alan; … - In: International journal of nonprofit & voluntary sector … 16 (2011) 2, pp. 150-165
Persistent link: https://www.econbiz.de/10009670527
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Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services
Carson, Jay P.; Huppertz, John W.; Neidermeyer, Presha E. - In: Health marketing quarterly 25 (2007/08) 4, pp. 303-328
Persistent link: https://www.econbiz.de/10003840060
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Predicting HCAHPS scores from hospitals' social media pages : a sentiment analysis
Huppertz, John W.; Otto, Peter - In: Health care management review : HCM review 43 (2018) 4, pp. 359-367
Persistent link: https://www.econbiz.de/10011930151
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The impact of accessible identities on the evaluation of global versus local products
Zhang, Yinlong; Khare, Adwait - In: Journal of consumer research : JCR ; an … 36 (2009/10) 3, pp. 524-537
Persistent link: https://www.econbiz.de/10003895849
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Daily, week-part, and holiday patterns in consumer's caloric intake
Khare, Adwait; Inman, J. Jeffrey - In: Journal of public policy & marketing : JPP & M ; an … 28 (2009) 2, pp. 234-252
Persistent link: https://www.econbiz.de/10003923204
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A short 8-item scale for measuring consumers' local-global identity
Tu, Lingjiang; Khare, Adwait; Zhang, Yinlong - In: International journal of research in marketing : IJRM ; … 29 (2012) 1, pp. 35-42
Persistent link: https://www.econbiz.de/10009552150
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Matching a cause with self-schema : the moderating effect on brand preferences
Ghosh Chowdhury, Tilottama; Khare, Adwait - In: Psychology & marketing 28 (2011) 8, pp. 825-842
Persistent link: https://www.econbiz.de/10009267750