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How hybrid managers act as "canny customers" to accelerate policy reform : a case study of regulator-regulatee relationships in the UK's tax agency
Currie, Graeme; Tuck, Penelope; Morrell, Kevin - In: Accounting, auditing & accountability journal 28 (2015) 8, pp. 1291-1309
Persistent link: https://www.econbiz.de/10011408077
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Taxpayers'rights - enshrined in legislation or granted in administrative concessions : a comparison of taxpayers' rights and obligations in Australia, Canada, NZ, the UK and the US
Italia, Maria - In: Tax administration in the 21st century : [the Fourth …, (pp. 119-134). 2001
Persistent link: https://www.econbiz.de/10001653444
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From industrial relations to workplace relations in the Australian taxation office : an incomplete but strategic transition
Anderson, Eve; Teicher, Julian; Griffin, Gerard - In: The journal of industrial relations : the journal of … 47 (2005) 3, pp. 339-352
Persistent link: https://www.econbiz.de/10003159360
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Managementinformationen im New Public Management : am Beispiel der Steuerverwaltung des Kantons Bern
Ösze, Daniel - 2000
Persistent link: https://www.econbiz.de/10001508031
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Industrial relations under new public management : a case study of the Australian Tax Office
Anderson, Eve; Griffin, Gerard; Teicher, Julian - 2002
Persistent link: https://www.econbiz.de/10001734909
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Leistungsstarke Kommunen : mehr Bürgernähe durch effektive Organisationsentwicklung
Hiemstra, Jaring - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003731505
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Governments and multi-channeling : channel positioning strategies for the future
Pieterson, Willem - In: ICTs, citizens and governance : after the hype!, (pp. 50-65). 2009
Persistent link: https://www.econbiz.de/10003852870
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Kundenorientierung in der öffentlichen Verwaltung : Paradigmenwechsel durch die EU-Dienstleistungsrichtlinie?
Schulz, Sönke E. - In: Kunden und Markt im Fokus : mit Marketingcontrolling …, (pp. 149-163). 2010
Persistent link: https://www.econbiz.de/10008667985