Introduction -- Bureaucracy and public management -- Autonomy and public management -- Marketisation and public management -- Collaboration and public management -- Changing agendas of public management research.

Inquiries into organisational scandals repeatedly attribute wrongdoing to the normalisation of deviance. From this perspective, the cause of harm lies not in the actions of any individual but rather in the institutionalised practices of organisations or sectors. Although an important corrective...

1. Introduction -- 2. The public sector efficiency problem -- 3. Productive efficiency 4. Distributive efficiency -- 5. Dynamic efficiency -- 6. Allocative efficiency -- 7. Managing for efficiency in a democracy -- 8. Conclusion.