Most of the world's population now lives in urban areas, and in developing regions the proportion living in cities and towns has risen from 35 percent in 1990 to 45 percent in 2010, from 1.4 billion to 2.5 billion people (Jacobsen et al. 2012). A 2008 World Bank analysis estimated that a third...

Introduction to the second edition -- Introduction: highly-effective teams : the latest research and development -- What are leadership team coaching and systemic team coaching? -- Learning from case studies and an overview of published case studies -- Coaching the commissioning and clarifying :...