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Consumer behaviour
33
Konsumentenverhalten
33
Dienstleistungsqualität
31
Service quality
31
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
24
Gambling
24
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Kundenzufriedenheit
24
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79
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Prentice, Catherine
79
Wong, IpKin Anthony
8
Hsiao, Aaron
7
King, Brian
7
Wang, Xuequn
7
Loureiro, Sandra Maria Correia
5
Nguyen Tuyet-Mai
5
Vada, Sera
4
Weaven, Scott
4
Woodside, Arch G.
4
Dominique-Ferreira, Sergio
3
Altinay, Levent
2
Chen, Ying
2
Douglas, Evan J.
2
He, Wei
2
Hua, Lian-Lian
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Ji, Chunli
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Lopes, Sergio Dominique
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Moyle, Brent
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Quach, Sara
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Stantic, Bela
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Thaichon, Park
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Wasaya, Allah
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Journal of retailing and consumer services
25
International journal of hospitality management
6
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Services marketing quarterly
4
International journal of contemporary hospitality management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of strategic marketing
2
Knowledge management research & practice : KMRP ; an official journal of the OR Society
2
Psychology & marketing
2
The service industries journal
2
China Accounting and Finance Review
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
International journal of consumer studies
1
International journal of organizational analysis
1
Journal of business venturing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Logistics
1
Marketing intelligence & planning
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
Other ZBW resources
7
OLC EcoSci
6
RePEc
2
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1
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
2
Emotional labour and its consequences : the moderating effect of emotional intelligence
Prentice, Catherine
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 187-201)
.
2013
Persistent link: https://www.econbiz.de/10010222123
Saved in:
3
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
4
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
5
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
6
The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine
;
King, Brian
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
Saved in:
7
Relationship marketing in the casino industry
Prentice, Catherine
;
King, Brian
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10008840753
Saved in:
8
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
9
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
10
Special issue on problem gambling, drinking, and smoking
Prentice, Catherine
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011373086
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