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Medical error reduction : the effect of employee satisfaction with organizational support
Lee, Donhee; Lee, Sang M.; Schniederjans, Marc J. - In: The service industries journal 31 (2011) 7/8, pp. 1311-1325
Persistent link: https://www.econbiz.de/10009154353
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Supply chain innovation and organizational performance in the healthcare industry
Lee, Sang M.; Lee, Donhee; Schniederjans, Marc J. - In: International journal of operations & production … 31 (2011) 11, pp. 1193-1214
Persistent link: https://www.econbiz.de/10009407595
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Effects of innovation leadership and supply chain innovation on supply chain efficiency : focusing on hospital size
Yoon, Seong No; Lee, Donhee; Schniederjans, Marc J. - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 412-421
Persistent link: https://www.econbiz.de/10011613255
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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Health-care quality management using the MBHCP excellence model
Lee, Sang M.; Lee, Donhee; Olson, David L. - In: Total quality management & business excellence : an … 24 (2013) 2, pp. 119-137
Persistent link: https://www.econbiz.de/10009723449
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Opportunities and challenges for contactless healthcare services in the post-COVID-19 era
Lee, Sang M.; Lee, Donhee - In: Technological forecasting & social change : an … 167 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012801714
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Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
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Healthcare wearable devices : an analysis of key factors for continuous use intention
Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 4, pp. 503-531
Persistent link: https://www.econbiz.de/10012417967
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The quality management ecosystem for predictive maintenance in the Industry 4.0 era
Lee, Sang M.; Lee, Donhee; Kim, Youn Sung - In: International journal of quality innovation 5 (2019) 4, pp. 1-11
The Industry 4.0 era requires new quality management systems due to the ever increasing complexity of the global business environment and the advent of advanced digital technologies. This study presents new ideas for predictive quality management based on an extensive review of the literature on...
Persistent link: https://www.econbiz.de/10012210732
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A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10014504707