As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of...

"This book looks at continuous improvement (CI) methodologies and the application of such in local government in Australia and New Zealand. Through case studies, the book translates theoretical concepts into real life applications and thus, highlights the theory-practice nexus. The cases...