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The service recovery journey : conceptualization, integration, and directions for future research
Van Vaerenbergh, Yves
;
Varga, Dorottya
;
De Keyser, Arne
; …
- In:
Journal of service research
22
(
2019
)
2
,
pp. 103-119
Persistent link: https://www.econbiz.de/10012005787
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