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Effective data warehouse for information delivery : a literature survey classification

Dahiya, Naveen; Bhatnagar, Vishal; Singh, Manjeet - In: International journal of networking and virtual … 12 (2013) 3, pp. 217-237

Persistent link: https://www.econbiz.de/10010242167

The impact of waiting on customer-instigated service time : field evidence from a live-chat contact center

Ilk, Noyan; Shang, Guangzhi - In: Journal of operations management 68 (2022) 5, pp. 487-514

Persistent link: https://www.econbiz.de/10013288032

Managing motivation in the contact center : the employment relationship of outsourcing and temporary agency workers

Sobral, Filipa; Chambel, Maria José; Castanheira, Filipa - In: Economic and industrial democracy 40 (2019) 2, pp. 357-381

Persistent link: https://www.econbiz.de/10012030749

For telework, please dial 7 : qualitative study on the impacts of telework on the well-being of contact center employees during the COVID19 pandemic in Portugal

Santos, Reinaldo Sousa; Pereira, Sílvia dos Santos - In: Administrative Sciences : open access journal 13 (2023) 9, pp. 1-25

The COVID-19 pandemic has made teleworking a widespread form of work for contact center workers in Portugal, who are already used to work processes supported by technological platforms and digital workflows, but with little adherence to remote work. Deepening knowledge about the impact of...

Persistent link: https://www.econbiz.de/10014370546