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El sector turístico en context...
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Blood service
4
Blutspendedienst
4
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Customer satisfaction
3
Dienstleistungsqualität
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Melián-Alzola, Lucía
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Martín-Santana, Josefa D.
5
Fernández-Monroy, Margarita
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2
Robaina-Calderín, Lorena
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Calero-Lemes, Pedro
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Galván Sánchez, Inmaculada
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Tourism management perspectives : TMP
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Health care management science : a new journal serving the international health care management community
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Service business
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Socio-economic planning sciences : the international journal of public sector decision-making
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Hotels in contexts of uncertainty : measuring organisational resilience
Melián-Alzola, Lucía
;
Fernández-Monroy, Margarita
; …
- In:
Tourism management perspectives : TMP
36
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012421390
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2
Information technology capability and organisational agility : a study in the Canary Islands hotel industry
Melián-Alzola, Lucía
;
Fernández-Monroy, Margarita
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012170422
Saved in:
3
A model of attitudes, beliefs, emotions and values to explain the Spanish youth street binge drinking phenomena
Beerli-Palacio, Asunción
;
Martín-Santana, Josefa
; …
- In:
International review on public and non-profit marketing
9
(
2012
)
2
,
pp. 181-197
Persistent link: https://www.econbiz.de/10009632027
Saved in:
4
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
5
The relevance of entrepreneurial competences from a faculty and students' perspective : the role of consensus for the achievement of competences
García Cabrera, Antonia Mercedes
;
Martín-Santana, …
- In:
The international journal of management education
21
(
2023
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014327090
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6
Prosocial customer in the public sector : a PLS-SEM analysis applied to blood donation (active donors)
Robaina-Calderín, Lorena
;
Martín-Santana, Josefa D.
; …
- In:
Socio-economic planning sciences : the international …
86
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014282465
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7
The influence of service quality and anticipated emotions on donor loyalty : an empirical analysis in blood centres in Spain
Martín-Santana, Josefa D.
;
Melián-Alzola, Lucía
- In:
Health care management science : a new journal serving …
25
(
2022
)
4
,
pp. 623-648
Persistent link: https://www.econbiz.de/10013483716
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8
Blood donation as a public service : young citizens' prosocial behaviour
Robaina-Calderín, Lorena
;
Melián-Alzola, Lucía
; …
- In:
International public management journal
27
(
2024
)
2
,
pp. 259-283
Persistent link: https://www.econbiz.de/10015050901
Saved in:
9
Immigrant entrepreneurs and their new firms in the tourism sector : analysis of the knowledge construction from experience
González-González, Tamara
;
Calero-Lemes, Pedro
; …
- In:
Tourism Entrepreneurship : Knowledge and Challenges for …
,
(pp. 29-48)
.
2024
Persistent link: https://www.econbiz.de/10015057580
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