This article reviews the contribution of public administration (PA) innovations toward sustainable development and its impact on citizens’ expectations on the performance of the government. Today governments aim to modernize the public administration, to strengthen its capacities and to make...

The reform of public administration in Kosovo is a crucial part of the state-building. With the administrative reform, the government aims to modernize its public administration, to strengthen its capacities and to make it more efficient and accountable. Post-conflict period in Kosovo since 1999...