We consider a firm that sells a product with a short life cycle to time-sensitive customers. The customers' product valuations decrease over time and they are grouped into different classes according to their delay sensitivities, the marginal decrease of their product valuation over time. The...

Problem definition: In a chronic care clinical practice setting, we investigate fee-for-service (FFS) and capitation payment systems, and explore their performance. We also identify conditions under which it is preferable to switch to an mHealth-based practice from an office visit-based...

A service provider/retailer offers ancillary service (e.g. shipping by an online retailer) to two types of customers, impatient and patient, who may be heterogeneous both in their delay sensitivities and service valuations. She can use prioritization and/or strategic delay to differentiate them...

Many firms do not just sell products or services but solutions, integrated combinations of products and services. We analyze the competition between two solution providers (SPs) who sell to taste-heterogeneous customers. We model taste heterogeneity by having three types of customers. Type 1...