User contribution is critical to online communities but also difficult to sustain given its public goods nature. This paper studies the design of IT artifacts to motivate voluntary contributions in online communities. We propose a dynamic approach, which allows the effect of motivating...

We study duopoly pricing in the market for mobile phone service, which features network externalities, switching costs, and consumer heterogeneity. We introduce a steady state approach that enables a tractable analysis without endgame effects. The model can generate a variety of testable...

This paper investigates the dynamic and differential effects of prefunding on reward-based crowdfunding markets plagued by information asymmetry. Prefunding, an innovative feature in crowdfunding, enables founders to share project information with potential backers before fundraising begins. By...

My dissertation studies consumer switching and firms’ competition strategy in information technology (IT)-enabled markets, using the global wireless telecommunications industry as a testing field. Two of the chapters examine the impact of a public policy that reduces consumer switching costs...

This study examines the effects of a no-tipping policy on online customer reviews in the restaurant industry. Relevant literature in hospitality and behavioral economics suggests that on average, no-tipping can reduce customer satisfaction. However, it remains unclear how customers might respond...