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Emotional and the normative aspects of customers' reviews

Pashchenko, Yana; Rahman, Mst Farjana; Hossain, Md Shamim; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013366282

Detection of potential customers' empathy behavior towards customers' reviews

Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of retailing and consumer services 65 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013169573

Website quality, perceived flow, trust, and commitment : developing a customer relationship management model

Hossain, Md Shamim; Rahman, Mst Farjana - In: Impact of globalization and advanced technologies on …, (pp. 202-226). 2021

Persistent link: https://www.econbiz.de/10012517891

Sentiment analysis and review rating prediction of the users of Bangladeshi shopping apps

Hossain, Md Shamim; Rahman, Mst Farjana - In: Developing relationships, personalization, and data …, (pp. 33-56). 2022

Persistent link: https://www.econbiz.de/10013334851

Machine learning and artificial intelligence : the new move for marketers

Hossain, Md Shamim; Rahman, Mst Farjana - In: Developing relationships, personalization, and data …, (pp. 215-241). 2022

Persistent link: https://www.econbiz.de/10013334878

The impact of website quality on online compulsive buying behavior: evidence from online shopping organizations

Rahman, Mst Farjana; Hossain, Md Shamim - In: South Asian journal of marketing 4 (2023) 1, pp. 1-16

Purpose - The influence of website quality on online compulsive buying behavior (OCBB) in the context of online shopping based on the usage of a credit card (UCC) and online impulsive buying behavior (OIBB) was investigated in this study. Design/methodology/approach - The authors used a research...

Persistent link: https://www.econbiz.de/10014285414

Detection of readers' emotional aspects and thumbs-up empathy reactions towards reviews of online travel agency apps

Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of hospitality and tourism insights 7 (2024) 1, pp. 142-171

Persistent link: https://www.econbiz.de/10014467066

Prediction and analysis of customer complaints using machine learning techniques

Alarifi, Ghadah; Rahman, Mst Farjana; Hossain, Md Shamim - In: International journal of e-business research : IJEBR ; … 19 (2023) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10015051113

Behavioral analytics of consumer complaints

Hossain, Md Shamim - In: AI-driven intelligent models for business excellence, (pp. 42-67). 2023

Persistent link: https://www.econbiz.de/10014281304

CSR pyramid, CSR in education development and stakeholder's satisfaction : evidence from the banking industry in Bangladesh

Hossain, Md Shamim; Sofri B. Yahya; Shaian Kiumarsi - In: International journal of management & enterprise … 19 (2020) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10012177807