In the German automobile industry the vertical integration, as an indicator of value added, is on average low. Beyond the argument of relative high labour costs for manufacturing, several specific reasons for the level of vertical integration, linked to the flexibility of business administration...

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

The pressure on companies towards sustainable development is changing the way they are dealing with their supply chain network. Practices are not limited to the company level. They are involving suppliers, customers, government, society and other stakeholders that impact and are impacted by the...

The EU Directive on Corporate Sustainable Due Diligence has sparked fierce debate about the regulation of supply chains. The directive's objectives are aligned with European values. However, it raises concerns that the compliance costs of social and environmental regulations may be privatised in...

Ein Risiko der aktuellen Wirtschaftskrise ist, dass partnerschaftliche Beziehungen zwischen Herstellern und Zulieferern auf der Strecke bleiben. Überwiegend erhielten deutsche Automobilhersteller bisher nur befriedigende Bewertungen bei ihren Zulieferbeziehungen. Demgegenüber gilt das...

Supply security is threatened by technical, business, natural and policy shocks, as well as geopolitical tensions. Is there a rationale for policy intervention? If yes, what are efficient and effective measures that achieve de-risking? This article first explains why private incentives do not...

Mit ihren vier Perspektiven - finanzielle Perspektive, Kundenperspektive, interne Prozeßperspektive sowie Lern- und Entwicklungsperspektive - informiert die Balanced Scorecard in einem ausgewogenen Bild über die aktuelle Zielerreichung und die zukünftigen Erfolgsmöglichkeiten eines...

The paper shows how traditional organizational structures within the production sector, such as quality circles, learning groups ("Lernstatt") and project teams reflect the constructivist and postmodern concepts of strategic management with their wide ignorance of purely plan deterministic...