Graf-Vlachy, Lorenz; Goyal, Tarun; Ouardi, Yannick; … - In: Business & Information Systems Engineering 63 (2020) 4, pp. 403-417
Online reviews, i.e., evaluations of products and services posted on websites, are ubiquitous. Prior research observed substantial variance in the language of such online reviews and linked it to downstream consequences like perceived helpfulness. However, the understanding of why the language...