Piric, Valentina; Martinovic, Maja; Barac, Zoran - In: UTMS Journal of Economics 9 (2018) 2, pp. 169-180
Customer's perception is becoming more crucial for the banks to maintain their market shares, profitability and … and influence on customer's end choice, loyalty, profitability and market share during a time of economic crisis. A study … profitability of the business. …